You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process. However, this article uses the Microsoft Authenticator app.
Microsoft Authenticator Setup
Return to your computer and the Additional security verification page, make sure you get the message that says your configuration was successful, and then select Next. The authenticator app will send a notification to your mobile device as a test.
Return to your computer and the Additional security verification page, make sure you get the message that says your configuration was successful, and then select Next. The authenticator app asks for a verification code as a test.
You can't set up Microsoft Authenticator because you already have five authenticator apps or hardware tokens. Please contact your administrator to delete one of your authenticator apps or hardware tokens.
The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps, not just the Microsoft Authenticator app. After you delete the app, you have to go into the authenticator app on your mobile device and delete the account.
Select Yes when asked to confirm to delete the authenticator app. After the authenticator app is deleted, it's removed from your security info and it disappears from the Security info page. If the authenticator app is your default method, the default changes to another available method.
If you want the authenticator app to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you can set it from the Security info page.
After you sign in to your work or school account with your user name and password, you'll automatically be presented with your chosen security verification method. Depending on your organization's requirements, this can be a notification or verification code through an authenticator app, a text message, or a phone call.
In addition to choosing who can be nudged, you can define how many days a user can postpone, or "snooze", the nudge. If a user taps Not now to snooze the app setup, they'll be nudged again on the next MFA attempt after the snooze duration has elapsed.
Before traveling out of country, you will need to setup the Microsoft Authenticator Application on a device that will be traveling with you. Please see the Install Microsoft Authenticator App action above to setup the application on the device. The application will allow you to authenticate your sign-in without the need for cell service or a network connection. If you do not setup the Microsoft Authenticator application before traveling, you may not be able to access your account while abroad.
If you are changing phone numbers, please go to Setup Multifactor Authentication and add your new number as the Alternate authentication phone. When the new number is active, please return to the Multi-Factor Authentication setup page, use your alternate number to login, and replace your old phone number with your new one as the primary option.
We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re set up the account in the Authenticator app. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Since they have removed their account from the application they can not authenticate to the portal. There is no alternate method since Phone/Text are disabled.
I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! but the amazing thing is they can reach other web-pages like google or Yahoo. What might be the issue?
@Robert Woods I resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Finally, add the account again and turn authenticator backup back on again. I am now receiving notifications as expected and all approvals are working.
d) On your computer, you will be shown a QR code, Scan this with your mobile device to link the app with your LSE account, then click Next.7. After the QR code is accepted by the app, Microsoft will send a test authentication request. Click Accept on the app notification to complete the test and setup.
Important: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.
Troubleshooting tip: If you already have your Goucher email setup on your phone, you may experience a problem with the authentication. If that is the case, remove the Goucher account from your email app then add it back again.
-us/azure/multi-factor-authentication/end-user/multi-factor-authentication-end-user-manage-settings#how-do-i-clean-up-microsoft-authenticator-from-my-old-device-and-move-to-a-new-oneThen it goes to say:When you uninstall the app from your device or reset the device, it does not remove the activation on the back end. For more information, see Microsoft Authenticator.(the link gives no further details as far as i can see)Are they referring to the "Require selected users to provide contact methods again" in the MFA admin page or is there a way for the user to do it on his own?Thank you.
In this tutorial we setup the Microsoft Authenticator app as the primary authentication method. The next time you Sign In to a cloud application (box.uada.edu, outlook.office.com, etc.) you will see the screen below prompting you to approve the authentication method.
Once you have the Microsoft Authenticator app setup, you'll see a prompt like the following when you login to a college service. As of early February 2023, it will just ask you to click "Approve" in the app on your phone, but as of late February 2023, Microsoft is changing to the method below.
Faculty, staff, and students, are automatically enrolled in the system within 24 hours of their account being setup here. When you login to your New Paltz account for the first time you should be prompted to set it up.
If you aren't using the app (and are only getting text messages) setup the app on phone by going to: At that site - you can choose "Mobile app" and follow the prompts to setup the app, as well as set your preferred login option.
Your steps to proceed will vary based on whether or not you've already setup some options for Self-Service Password Recovery (SSPR) or for Two Factor Authentication (2FA). Click on the heading below that applies to your current situation.
The app will allow you to complete the authentication process by approving a notification instead of entering a code via SMS or a phone call. Please follow the instructions to install and setup the app, after downloading the app, the setup will take approximately 5 minutes.
The Microsoft Authenticator app installation is required before beginning the mobile device MFA client setup. The Microsoft Authenticator App is available for mobile devices on these operating systems: Android, iOS, and Windows.
Adding multi-factor authentication to your log in procedure can help prevent breaches from occurring. While any method will add another layer of protection, using an authenticator application can in many ways be more secure than an SMS text message code. While you can use any authentication app for your Office 365 account, this guide uses Microsoft Authenticator for its instructions and corresponding pictures.
Then we recommend following the basic set up, to prepare your mobile phone as your security device. You can find those instructions in our article, Multi-factor authentication for Office365 user setup. 2ff7e9595c
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